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Privacy Policy

Effective Date: January 1, 2026
Last Updated: February 18, 2026

Behavioral Pathways Helpline ("we," "our," or "us") is committed to protecting the privacy of our patients, website visitors, and all individuals who interact with our addiction treatment center located at 6996 Market Pl Dr, Goleta, CA 93117. This Privacy Policy describes how we collect, use, disclose, and protect your personal information.

1. Information We Collect

Information You Provide

We may collect the following types of information when you contact our treatment center, submit an inquiry, or interact with our website:

  • Name, email address, phone number, and mailing address
  • Insurance information for verification purposes
  • Health-related information you voluntarily provide during inquiries
  • Information provided through contact forms, phone calls, or email correspondence

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on the site
  • Referring website and search terms
  • Device type and operating system

2. How We Use Your Information

We use collected information for the following purposes:

  • Responding to your inquiries about our treatment programs
  • Verifying insurance coverage for potential patients
  • Providing information about our addiction treatment services
  • Improving our website and services
  • Complying with legal and regulatory requirements

3. HIPAA Compliance & Protected Health Information

As a healthcare provider, Behavioral Pathways Helpline complies fully with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) collected during the course of treatment is governed by our separate Notice of Privacy Practices, which is provided to all patients upon admission to our Goleta facility.

Key HIPAA protections include:

  • PHI is stored securely with appropriate administrative, physical, and technical safeguards
  • PHI is only disclosed as permitted or required by law
  • Staff receive regular HIPAA training and are bound by confidentiality agreements
  • Patients have the right to access, amend, and request restrictions on their PHI

42 CFR Part 2 Compliance

As a substance abuse treatment facility, we also comply with 42 CFR Part 2, which provides additional federal protections for substance use disorder patient records. These records cannot be disclosed without patient consent except in limited circumstances defined by law.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

  • With your consent: When you authorize us to share information with family members, referral sources, or other providers
  • For treatment purposes: With healthcare providers involved in your care, as permitted by HIPAA
  • Legal requirements: When required by law, court order, or government regulation
  • Service providers: With trusted third-party service providers who assist us in operating our website, subject to confidentiality agreements

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences and improve your browsing experience
  • Analyze website traffic and usage patterns
  • Measure the effectiveness of our communications

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information, subject to legal retention requirements
  • Opt-out: Opt out of marketing communications at any time

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. Note that we do not sell personal information.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption, access controls, and secure data storage. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

11. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us: